We spent almost 2 months fighting with you guys about basic questions any B2B SaaS should be able to answer us. Things such as invoicing, contracts, and security policies. This was for a low 6 figure MRR deal.

When your sales rep responds "I don't know" or "I will need to get back to you" for weeks about basic questions it left us with a massive disappointment. Please do better, however we have moved to Copilot.

We were quoted low 6 figures per year for our existing infrastructure which is actually more then we pay for AWS for our usage of API Gateway / Lambda. We also were told there is no way to automatically opt out of features such as traces/metrics, it must be done through their UI, which is extremely frustrating because it is a massive price hike and is worse then what AWS offers overall from what i saw.

Comments URL: https://news.ycombinator.com/item?id=40589152

Points: 17

# Comments: 9

I was a consistent grade D student in high school, I was that werido in class who everyone hated. In my final year my parents realizing I was not going to have a great future, decided to bring me to our doctor, I was prescribed Dexedrine for ADHD.

That Pill completely and utterly changed me in my final year, i could think clearly. I understood what was being said, it completely changed me. I suddenly decided to go to University for CS, forcing me to do a victory lap in high school. I was able to get into University on an amazing scholarship.

However the biggest thing was the few people who i was vaguely friends with me praised my 180 personality change, they liked being my friend.

I am now 36 years old taking the same dose of meds i have been for the last 20 years. It works for me, immensely. At the same time there is a huge stigma around ADHD medication. My ex hated the idea of me taking meds saying its big pharma pushing this, i don't need this, i just need exercise, etc. She changed her tune after she saw me not on my medication.

I know there are probably people out there that don't need this or abuse it. Sure, but that is true for almost everything.

I remember asking what did they suggest instead of owner, and they basically gave a list of synonyms that frankly did not really work the same way, or are insanely long e.g. "Primary Account Holder".

However in January the entire sales team removed them after apparently a customer reacted negatively to the inclusion. Which lead to other external facing teams removing it to prevent the same issue. Most people have removed it from emails, and honestly many people just don't seem to care, and HR doesn't seem to be enforcing it.

- Everyone had to list what pronouns they wanted people to use. In slack / our email footers everything. This was not optional. We were also told that referring to people by their names instead of pronouns can be offensive.

- Words such as "master", "owner", among some other ones were deemed problematic and needed to be changed. Ironically they also said use of "CRUD" was inappropriate because it was slang for poop.

- We have a bunch of things where we have an owner of users/reports/etc, and we have a bunch of code with stuff like "listUsersOwnedByUser", which apparently could be construed as offensive by certain groups of people.

- A bunch of verbs such as "see", or "visible" could be ablest, etc.

- Our company had a completely optional get out/get exercising type of thing since everyone is WFH, and apparently exercise could be considered offensive to people.

- Our company of 300 people does not have some sort of LGBTQIA+ outreach program.

Some of it made sense, but a lot of it was frankly so nitpicky and difficult to even understand. Pretty much everything we were told/taught went out the window almost immediately.

We ended up switching to Auth0, after we had a few calls with them. We shaved a decent amount off our costs with Auth0's Enterprise plan, and their webtask based rules worked. While the migration sucked for a bit, in the end we were much happier.

Right here it says `20 863 TWh` which is nearly 10 times your worst case.

I am more impressed that hasn't been bought.

On top of that now enterprise plans now require you to pay by connection as well. So if you want to allow multiple customers SSO connections the cost starts increasing drastically.

We were already hosting it fine ourselves on AWS, as we had devops people very familiar with ES. However the price they quoted us per year was insane for our cluster size for ~20 nodes.

The problem i have noticed is that people say "well it works in isolation", but on integration with other components it doesn't work properly. Unfortunately this is a huge problem i find, and frankly the idea of numerous shared hooks and ensuring they are side affect free is very painful.

Recently i was assigned a PR for a component (a login form) i wrote about a two years ago which was a whole 300 lines. The person who wrote the PR also took the time to make it "functional", which has now resulted in it being split into almost a dozen different files. I don't find this cleaner or easier to understand at all.

Current team i am on uses MobX, and Typescript for our app and frankly it is painfully simple, and yet people keep arguing that we should drop mobx, and switch to hooks and i don't see any benefit.

Unfortunately this is basically what i am dealt with and i don't have any real options of changing the environment.

1. Requires a dongle attached to a parallel port for it to function. 2. The company who made it went out of business over 15 years ago.

They have plans in the future to migrate to linux, but that isn't in the card for a few years unfortunately.

Idea 2: Not viable due to the sheer number of users most likely.

Idea 3: We tried to get virtualbox to run on their machines, which we found most only have a ~4 GB of ram and it makes hosting an entire other OS a very painful experience.

Idea 4: Looks more and more likely. :(

Even getting our app running on premise was a nightmare, and resulted in us just buying a rack mount and having them put it inside their DC, after everything they gave us was pretty awful.