Hacker News: agenticfish

New comment by agenticfish in "Salesforce to Acquire Fin (formerly Intercom) for $3.6B"

agenticfish — Mon, 15 Jun 2026 13:40:37 +0000

Since we're sharing anecdotes, I work in this space and my team automated a large part of customer support for a large scale up using an AI agent. The kicker is that customers rate their interactions with the AI agent higher than their interactions with customer support staff.

AI is definitely capable of taking on customer support work at the moment, and to a high standard as well. Sure, it's not perfect. But it's not a grift either.

IC work is the new career flex

agenticfish — Thu, 14 May 2026 20:10:23 +0000

Article URL: https://www.elenaverna.com/p/ic-work-is-the-new-career-flex

Comments URL: https://news.ycombinator.com/item?id=48140583

Points: 2

# Comments: 0

New comment by agenticfish in "Launch HN: TeamOut (YC W22) – AI agent for planning company retreats"

agenticfish — Wed, 25 Feb 2026 15:32:07 +0000

Maybe I misunderstood the use case this is for, but I asked it to search for a "venue for team outing for 8 people in the City of London" and it just came up with random hotels in London. I clarified that I'm looking for venues for a team activity and that it needs to be limited to the City, but it just returned hotels again.

New comment by agenticfish in "The e-scooter isn't new – London was zooming around on Autopeds a century ago"

agenticfish — Wed, 24 Dec 2025 17:03:21 +0000

> Bikes don't stand a chance. They're inequitable. Old people, pregnant people, sick people, and children are all left out. They suck in the rain and the snow. You can't move anything of size or scale.

I would invite you to come and have a look in the Netherlands. It’s very common for octogenarians to cycle. My wife cycled up to the day of the birth of our daughter. Children have more independence because they can cycle to football practice on their own. Bike lanes are great for mobility scooters. It rains here, a lot! And it snows. I picked up our Christmas tree with our cargo bike. When I need to transport anything larger I will book a carshare, which are dotted around our neighbourhood.

And the result? People are happy and healthy.

New comment by agenticfish in "Things I want to say to my boss"

agenticfish — Thu, 11 Dec 2025 17:00:07 +0000

Mad Men isn’t a documentary. Contemporary work culture influenced its creators, so you’re likely seeing a reflection of that when you watch the show.