https://bugasura.io

Apparently these gifs are loaded along with the other assets and lazy loading them is not simple.

We moved to mp4 and the scores have increased quite a bit.

It is quite difficult to get to talk to the users unless they have technical query.

Some things that work for us

1. Having the chat helped moved people further up the funnel 2. The chat offers to help at different points in the product (you can setup rules in intercom to bring up the chatt) 3. We also talk to paid users via email proactively (not many at this time) and funnel their input to the sprint

Gdrive - onedrive, Dropbox, etc

Gsutie - office 365, Zoho

If you want an integrated solution, then it's office 365.

Zoho is ok to start with, but there is not depth in their gsuite and email products. It feels like they have a minimal team on it

There are good ones available, a quick internet search will help.

  - not having the work item and communication separated and no easy flow between the two
  - not being able to 'resolve' the issue when there is a checkup down the line

  - having to have my own shadow list of bugs I'm responsible for, i.e. when I need input from somebody else and I assign the bug to them, then it's gone from my 'assigned' tickets list.

  - not heaving a way to be reminded about bugs

  - having to bug people about updating the tickets

Resizing and alignment also possible as we use a WYSIWYG editor.

Offline, this is something a few people have been asking. It is a nightmare though with all its sync issues and conflicts :) But something we will look into.

Fast, definitely yes. We want a < 100ms for each load, everytime. Point taken about the gifs.

URL - yes. We did have that when creating a project, but we dropped it eventually. Might be a good idea to add it a the report or bug level.

Screenshot/Recorder - here is a secret - we are building something here for Android and Chrome that records your flow and you can directly report bugs from. Android app - https://play.google.com/store/apps/details?id=com.appachhi.b... Chrome ext - https://chrome.google.com/webstore/detail/bugasura/eheemiidl... Do have a look and let us know what you think.

Custom fields - this is a hard choice. We need to balance between flexibility and simplicity.

Slack - already integrated. You can get updates on your project on slack and in a few weeks respond back as well

Dream come true - we already have that. Its called Mult-Teams and you can be in different teams all on the same dashboard. The view is tailored for YOU and not the project/team.

Thanks for the suggestions. Will definetly consider the hem.

What kind of tasks do you want to do from the CLI? Are you looking at logging bugs from your catch blocks?

Another question, what else would you like to see in linear?

Progress bar - had never thought of a loader like this. Good suggestion.

Search - right now we are directly hitting the db, maybe we can look at redis/solr as read only mirror going forward.

Integrations - can you elaborate on this? How would integrations help?

Github does seem to have a marketplace that we could get into. Maybe something we can explore.

Sync is simple to sort out.

We were thinking of two kinds of projects 1. Private - for the internal dev teams to work on 2. Public - for external folks like end users to work with internal teams

Now I see another one which is CLIENTS only - for a restricted set of external users.

Githib issues was the nearest, but it was linked to repos and it didn't make sense for us to create repos just to use bug tracking.

Our current product has only private projects, but we are going to be bringing out public projects to get feedback from end users (similar to github issues).

This is to infact help us manage our user/customer feedback and issues.

What kind of integrations will help and why would you need those integrations?

The multi level comenting makes sense.