Hacker News: bigmicro

New comment by bigmicro in "Show HN: OnAir – create link, receive calls"

bigmicro — Sat, 16 Nov 2024 08:51:53 +0000

I was. I was answering calls for 8 hours straight as it was on HN first page. Then decided to go to sleep!

New comment by bigmicro in "Show HN: OnAir – create link, receive calls"

bigmicro — Fri, 15 Nov 2024 21:00:03 +0000

This was our original focus and remains core. Currently, you can create and share unique links across channels for different purposes. In the medium term, we'll introduce disposable 'aliases', which are designed to be throw-aways, like Fastmail’s "masked email".

New comment by bigmicro in "Show HN: OnAir – create link, receive calls"

bigmicro — Fri, 15 Nov 2024 20:27:27 +0000

Thank you!

- We do not support cname domains (not part of the short term roadmap)

- We're not happy with the standard widget, we're certainly open to customization, any are open to feedback and introducing configs/customizations. Alternatively, you can simply create a widget with your link

- Pre-filling form is easy and we can certainly support that via query strings if you require it

Feel free to reach out hello@onair

New comment by bigmicro in "Show HN: OnAir – create link, receive calls"

bigmicro — Fri, 15 Nov 2024 19:28:08 +0000

We’re definitely heading in that direction and currently experimenting with LiveKit’s Agent framework. I’m guessing you’re Russ from LiveKit? If so, I’m a huge fan of what you’re doing! Would love to connect and explore ideas further ahmad@onair.io

New comment by bigmicro in "Show HN: OnAir – create link, receive calls"

bigmicro — Fri, 15 Nov 2024 16:44:46 +0000

Good idea! done

New comment by bigmicro in "Show HN: OnAir – create link, receive calls"

bigmicro — Fri, 15 Nov 2024 16:01:33 +0000

Agreed. For now, you can customize the offline message, such as saying "I'm typically online 12pm-4pm on Mon/Tue", or alternatively, drop a Calendly link or your email.

New comment by bigmicro in "Show HN: OnAir – create link, receive calls"

bigmicro — Fri, 15 Nov 2024 15:58:42 +0000

Yes. You can set yourself `always online`, or `always offline`, or `scheduled`. In the last one, you specify hours in the day (e.g. 9am-5pm), and sync with external calendar (currently Google Calendar) which marks you as offline when you're busy.

New comment by bigmicro in "Show HN: OnAir – create link, receive calls"

bigmicro — Fri, 15 Nov 2024 15:26:31 +0000

Absolutely, we'd 100% love to learn more about that and co-design. Could you possibly send us a note on hello@onair.io?

New comment by bigmicro in "Show HN: OnAir – create link, receive calls"

bigmicro — Fri, 15 Nov 2024 14:38:52 +0000

Thank you! you're so kind.

New comment by bigmicro in "Show HN: OnAir – create link, receive calls"

bigmicro — Fri, 15 Nov 2024 14:06:16 +0000

Livekit. Amazing product and community, and has a self-host option. Highly recommended whether you're doing WebRTC or voice agents. First version (pre-launch) was on Agora, their API was a nightmare, highly unrecommended.

New comment by bigmicro in "Show HN: OnAir – create link, receive calls"

bigmicro — Fri, 15 Nov 2024 14:02:51 +0000

Hey. A single user can indeed use round-robin; they can connect multiple devices (up to 3 on a single license Basic Plan). In that sense, a single user can have round-robin among three mobile phones. Having said that, will think more on how to make this more clear.

New comment by bigmicro in "Show HN: OnAir – create link, receive calls"

bigmicro — Fri, 15 Nov 2024 13:55:35 +0000

Thanks! so, you can add an "offline message" that is displayed when your link is offline. In that case, adding a Calendly link to that message might make sense. Or simply "I'm typically online 12pm-4pm for walk-ins" etc.

New comment by bigmicro in "Show HN: OnAir – create link, receive calls"

bigmicro — Fri, 15 Nov 2024 13:52:04 +0000

If the creator has the app (onair.io/ios , onair.io/android), they would receive notifications there and can take the call. Also, if a browser is open when someone calls them, they would also receive notifications there as well.

New comment by bigmicro in "Show HN: OnAir – create link, receive calls"

bigmicro — Fri, 15 Nov 2024 13:42:30 +0000

A few:

- assign calls to different members (round-robin, escalation)

- capture lead info (name, email, etc)

- don't reveal actual phone number

- recording, transcription

- soon, conversational AI agent (as optional backup)

With a WhatsApp/phone, you can't really switch it from one employee to another easily. Managing load is harder, seeing call logs is harder. And a full call center solution is too much for a small business.

New comment by bigmicro in "Show HN: OnAir – create link, receive calls"

bigmicro — Fri, 15 Nov 2024 13:38:13 +0000

You can overcome this using headers, which instructs Gmail not to cache. Snippet:

response.headers["Cache-Control"] = "no-cache, no-store, max-age=0, must-revalidate"

response.headers["Pragma"] = "no-cache"

response.headers["Expires"] = "Fri, 01 Jan 1990 00:00:00 GMT"

Show HN: OnAir – create link, receive calls

bigmicro — Fri, 15 Nov 2024 09:58:11 +0000

Hello HN community,

This is bootstrapped/indie hacker-ish. Would appreciate feedback.

What it is: You create a link (e.g. onair/yourname), and anyone can call you from it. Caller uses a web browser to make the call (not dedicated app). You can create as many links as you want, and can direct calls to colleagues in a round-robin or escalation manner.

In a way, it's like the "opposite of Calendly"; whereas Calendly is about meetings in the future, OnAir is about immediate meetings.

Motivation behind it: One of our SaaS products was struggling to grow. We believed that if we provide more "hand holding" to visitors on the landing page, it will increase conversion. It's like speaking to the guy behind the counter before making a purchase. That idea/experiment, over time, became OnAir.

Feedback: Identifying the perfect use case / customer has not been easy. E-Commerce store owners, which I thought would be ideal customer profile, are not responding as expected (e.g. "why use this instead of a WhatsApp button?"). The value of branded links, round-robin, recording/transcription, lead capture, etc does not seem to matter much to them. Ideas are welcome.

Comments URL: https://news.ycombinator.com/item?id=42145419

Points: 263

# Comments: 106