‹giant argument breaks out before people realize a bunch of messages went missing and were posted out of order› “Oh, it's just ‹app› being weird again. I really hate that.”

It's sorta like checking if spare parts are available for your refrigerator or washing machine.

Users hate when a bunch of unrelated things break for no reason, and then get fed a pile of slop for months about why the thing that is clearly broken isn't actually broken.

I know two well-know games going through this cycle; one of them had a community manager accidentally leak their usage in the changelogs due to a slug left in a link, the other's owning company has been on the hn frontpage for their mandated llm usage.

Oh, users care about this.

The entire experience of fulfilling an instacart batch is a series of self-serve interactions; anybody who struggles with the basics won't be finishing the background checks to get started with the app, let alone completing enough batches to get out of new-user jail.

It is not an uncommon occurance for someone to order a single thing, and that thing to be out of stock, but such a scenario requires dancing with the llm every time before finally getting to a human where you can start the process of getting an impossible-to-complete order cancelled.