As soon as the abstractions leak or you run into an underlying issue you suddenly need to understand everything about the underlying system or you're SOOL.

I'd rather have a simpler system I already understand all the proceeding abstractions about.

The overhead of this is minimal when you keep things simple and avoid shiny things.

Throwing "ai" into it is a simple addition, if it works, great, if it doesn't well the market just wasn't ready.

But if they have to actually talk to their users and solve their real problems that's a really hard pill to swallow, extremely hard to solve correctly, and basically impossible to sell to shareholders because you likely have to explain that your last 50 ideas and the tech debt they created are the problem that needs to be excised.