Hacker News: dezsirazvan

Ask HN: How do you handle "what did user X do yesterday" from customer support?

dezsirazvan — Mon, 08 Jun 2026 18:27:17 +0000

At my last three Rails jobs, customer support would ping engineering 5 times a day asking what a specific user did. An engineer would stop, grep prod logs, scroll past SQL, write back a one-sentence summary. Twenty minutes round trip each time.

I'm curious how other engineering teams handle this. Have you built something internal? Bought a tool? Just absorb the interruption cost and move on? Is there a pattern for the engineer-as-translator role on your team?

(For context, I ended up building https://ezlogs.io to handle this for myself, but I'm more curious about how other teams have solved or not solved it.)

Comments URL: https://news.ycombinator.com/item?id=48449280

Points: 2

# Comments: 1

New comment by dezsirazvan in "Show HN: Tired of duct-taping access control into agent prompts. Here's the fix"

dezsirazvan — Fri, 05 Jun 2026 11:56:29 +0000

the read-only-by-default angle is underrated. been building an activity-log layer for agents and the moment we considered exposing write tools through MCP the security review story exploded. kept it query-only and integration went from "needs a security architecture doc" to "install the agent, done." most of the value of giving agents access to a system is just letting them read - the write part can usually go through whatever ops tooling already exists.

New comment by dezsirazvan in "The Slack message I built EZLogs to kill"

dezsirazvan — Mon, 01 Jun 2026 11:15:29 +0000

Founder here. A few things worth surfacing up front since it's been ~10 minutes:

The pitch is small. It's a Rails activity log gem that joins HTTP + Sidekiq + ActiveRecord into one card per user action. Not metrics, not APM, doesn't replace Datadog. The audience for the card is the rest of your company, not engineers.

The post above is the boring lesson from week one of having real users — the install template had a placeholder URL on launch day, and that placeholder cost me my first conversion. 0.1.8 is on RubyGems with the fix (pre-filled SaaS URL, reads the API key from ENV, one env var to set).

Happy to answer specifics: how correlation works across `perform_later` job boundaries without thread-locals, why MCP is unlimited at every paid tier (data-only, the customer's own AI narrates), what "read-only by design" rules out and why.

The Slack message I built EZLogs to kill

dezsirazvan — Mon, 01 Jun 2026 11:04:31 +0000

Article URL: https://ezlogs.io/blog/the-slack-message-i-built-this-to-kill/

Comments URL: https://news.ycombinator.com/item?id=48355239

Points: 2

# Comments: 1

EZLogs: Plain-English activity logs for Rails and Next.js apps

dezsirazvan — Fri, 29 May 2026 09:40:12 +0000

Article URL: https://ezlogs.io/

Comments URL: https://news.ycombinator.com/item?id=48321021

Points: 3

# Comments: 0

New comment by dezsirazvan in "YouTube to automatically label AI-generated videos"

dezsirazvan — Thu, 28 May 2026 20:17:14 +0000

good

New comment by dezsirazvan in "Claude Opus 4.8"

dezsirazvan — Thu, 28 May 2026 20:12:13 +0000

same!