It goes in depth on the topic, as that's the main method he uses.

It isn't necessarily wrong, just potentially confusing if you read it the wrong way.

I could see how it is both useful and could have a disproportionate, negative impact on lower social-economic classes.

For me the biggest reason I wanted to buy through Verizon was they were offering a promotional $200 trade in value for my Note 4. For some people selling their phone separately would be a better deal though, so even that won't matter.

1) Get customer feedback by actually visiting and talking with customers in the environment where they use your app/service. This contextual knowledge should be helpful in getting to a root problem and not just a surface concern.

2) Don't depend on just one customer's feedback. Instead, survey at least a portion of your customer base to find out if this is a common problem or not.

3) Have a clear business growth strategy for which customer segments you are looking to grow, whether that's keeping existing customers, taking competitor's customers, etc and let that further filter which ideas move to the top of your list.

I don't think there are any magic bullets to ensure you get prioritization right every time, but this process might help some.

But I can appreciate that some who want HN to remain strictly tech focused.

I've got around 20 clients I have to meet with in person every 6-12 weeks. I'd like to have a client app I can install on each of their computers (PC and Mac) so at any time I can jump on and help them without any prompt (other than possibly a "allow David access, yes or no" option.

It is likely that the real problem is that I'm just not charging enough. With what I current charge my clients, I can't justify $5 / month for a client who generates on average $15-30 in revenue each month (that's average, because I don't meet with them every month).

I like the Copilot Classic pay by the minute pricing, and if my users were more tech savy, that could work well. But they aren't and by the time I get them to connect to a website and get the screenshare running, they'd rather I just setup an appointment to meet with them in person. The Copilot Classic pricing structure though could work well for allowing me to answer any questions that take less than 15-20 minutes remotely and reserve onsite appointments for the bigger issues.

I'll still have to give it a try with a few of my more tech savy clients and see if we can't make it work. Thanks for the suggestion.

I'm also looking for something that can be used commercially, that doesn't cost a ton. I've looked at both Teamviewer's and LogMeIn's licenses in the past and found them unmanageable for some of my situations.

Edit: I should add that I'm willing to pay for a service, but most of the options I've seen are for enterprise customers, not individuals with a few clients.

For example, Amazon is in my opinion a company that doesn't focus on increasing profits, especially in product areas where they are trying to push out competitors. Groupon could be artificially holding their price low to force out competitors.

Other than the stock browser on the Samsung Galaxy Note II (which is easily replaced by Google Chrome's mobile browser) I haven't had issues with any Android device browsing the web compared to an iPhone. In fact in my experience, I would without a doubt say Chrome has been a better experience than Safari. Google Chrome's integration with their desktop browser has been awesome since I use Google Chrome on all my desktops.

But this is personal experience, and you can't really base all of this off personal experience. Second, if you're used to the iOS interface, switching to Android will be a big adjustment, one that if you only give it 24 hours you won't ever enjoy.

I looked up the hotel on the corporate website and it showed it as completely booked, and this particular had didn't show up in any searches for rooms because of that.

I ended up calling them and found out they had left the chain and were becoming independent and had plenty of rooms. So I can't confirm this small business' story, I Can confirm that similar things happen.

If there was a movement of people planing to protest Google or Facebook, I would expect the FBI to warn them if they had solid information it was going to happen. In fact if they were aware of large scale protests again an all but convicted child killer, they still have a responsibility to inform and protect. We protect criminals and saints equally in this country.

Second in my mind there is no question that on both "sides", police and protesters, individual people broke laws. Protests bring out the worst in some of the police officers under pressure and some of the protesters. So the FBI and the agencies they coordinated with would have been failing at their job to not monitor and report in an effort to protect the employees of the businesses.

You might not like the protection big banks got but they should receive it. Just like the most heinous criminal receives a lawyer to defend themselves, access to protection from danger (vigilanties), etc

So if we can step the emotions back a bit and use a critical eye on both sides of the protests I think we will see a FBI that jumped to conclusions but did their job.

And finally, I find it surprising in a start up forum that promotes agility and a lack of bureaucracy as the ideal that we are so quick to suggest more of it to an already bureaucratic, slow government.