I did read somewhere though that their system was looking for specific file names in Intralinks and if you did not have those your application fell through the system. After reading that, I went back yesterday and looked at our docs and one the we had renamed the addendum and template files to remove spaces. I also looked at their instructions (probably should have read them more clearly from the beginning) and it does say in there not to rename files and/or to use specific file names. I am now wondering if that was what caused our application with them to fall to the black hole.

Luckily we had applied through a local bank and received a SBA number. Waiting on final docs now from them.

On the other hand, I have an account at BB&T, and their in branch help is phenomenal. Most issues are resolved direct in bank without having to call outside support. Only time they have contacted outside support is when they don't know the answer to a question. On the other hand, if I call support they are quick to answer questions and provide detailed explanations.

I have other accounts at another local bank and the same holds true. In branch support is where it is at.

There is no question that as a bank grows in size and territory the level of support at the branch level and via phone support seems to degrade rapidly.

When I called to figure out what was going on I was advised the account was closed and that a check would be mailed with remaining funds within 60-90 days. I asked about the other accounts and they are all fine and open. BUT, because the fraud closure was related to an online banking transaction I would no longer have access to online banking. Pretty much rendered the remaining accounts useless at this point. So while they didn't close all my accounts themselves, they pretty much forced my hand to close my remaining accounts.

The printout I was handed on my first day had not been updated in several years. It basically contained a tracking ID, what building/room the device was supposedly located, and who it was assigned to.

I spent every day walking building to building, room to room, interviewing employees, trying to track down devices. I never finished updating the list simply because I was never able to track down over half the devices. Outside of a few secure areas I did not have access to, I pretty much turned the campus upside down looking for devices. I can only imagine where all those devices ended up.

Several years ago a couple people in the community noticed problems with their mail (mail seemingly missing, receiving wrongly addressed items, etc..). They called the postal service and an investigator was out in days. Within two weeks there were hidden cameras mounted in various locations around town pointed at mailboxes. A few more weeks and they apprehended an individual going through mailboxes based on the photos from those cameras. I don't know the final outcome, but the total turnaround from notification to arrest was less than 3 months.

With that said, if this is the case, it is curious that Amazon doesn't have contingency plans in place to avoid significant disruptions in service such as extended delays. I can understand a slight hiccup/delay, but weeks seems a bit odd. Might be more going on than just the tornado issue.

Since I was adopted at birth by my parents, I have never known anyone else in terms of family. I grew up in a loving household with supportive parents in an upper-middle class area. I think these all also factored into me not having a desire to find out about my biological parents.

I have gone as far as looking once a while back at one of the websites where biological parents try to track down their children that were adopted. I don't know if I would have reached out, but I was curious if someone was looking for me. While I would not actively seek them out, I would not decline if they reached out to me.

On the downside though, it would be nice to have an idea when it comes to health issues. I have never known if there is a "history" of anything in my family because I don't know who my biological family is. Also, as medicine and technology advances, having some knowledge of this history may be crucial in determining future healthcare methods/procedures.

I have thought about getting 23AndMe just so I have some clue have my genetics and what I may be susceptible/not susceptible too, but just haven't pulled the trigger on moving forward. I think if I had a current health issue I may be more eager to move forward with that.

Before everyone goes crazy, I am not saying that people should milk the benefits, but when you are struggling to make ends meet and don't have alternatives those benefits can be crucial to not only survival, but overall general happiness and feeling of security.

https://stripe.com/docs/orders/tax-integration