All sorts of projects remove features all the time though, even the linux kernel drops support for hardware that may or may not be in use somewhere

>Their users are entitled to get salty and go find alternative products.

People are entitled to feeling things of course, others will only point out that it may not be justified and that the user is liable to get hurt again if they never adjust their expectations to meet reality

In general, applying this to anything with the general public, I don't expect it to work. This is why we have laws, licenses and rules in the first place. You can preach all you want but it won't change humanity, you need something concrete, something written and agreed, like a license.

Not all licenses protect the freedoms and rights you're used to in other licenses, and it needs to be taken into account when adopting any project. License terms that don't guarantee any sort of support or updates when you need them aren't in consideration at that point.

Adopting Ceph is adopting a Ceph engineer, any use-case with the need and funding to run Ceph on production would easily be able to pay for commercial licenses and/or contribute majorly to this or their own fork. They work in different ball-parks entirely

I run into this in non-company backed open source projects all the time too. Some maintainer gets burned out or non-interested and all they're rewarded is people with pitchforks because they thought there were some sort of obligations to provide free updates and suppport