We built a Discord integration so that new emails to our support address would ping us in a Discord channel using the JMAP API. It's only failed to work once that I can recall - and that ultimately ending up being on Discord - not Fastmail.

Just rock solid service all around with no bullshit.

I have attempted to reach out via support@stockpile.com and their in-app chat, but have received no response for several days. It appears to be a total operational breakdown - the UI requires a linked bank for withdrawals, but the UI for editing that bank account is non-existent.

I have filed complaints with FINRA and the SEC (CRD# 156170), but I'm obviously not holding my breath for any real recourse. I just wanted to warn the community that if you have funds here, you might find yourself in a similar technical hostage situation with zero human support to override it.

Comments URL: https://news.ycombinator.com/item?id=47250856

Points: 2

# Comments: 0

My only real current complaint is that the webhooks that are supposed to fire in repo activity have been a little flaky for us over the past 6-8 months. We have a pretty robust chatops system in play, so these things are highly noticeable to our team. It’s generally consistent, but we’ve had hooks fail to post to our systems on a few different occasions which forced us to chase up threads until we determined our operator ingestion service never even received the hooks.

That aside, we’re relatively happy customers.

I'm sure you're correct that a lot of this comes down to workflow and domain - in mine, the overhead of prompting, reviewing, and correcting usually outweighs the benefits. Of course, as always, this is just one asshole's opinion!

> “We had problems when we started accepting cryptocurrencies as a payment option. 50% of those transactions were fraudulent, which is a mind-boggling number. These were customers we didn’t want to have.” [1]

[1] https://finance.yahoo.com/news/steam-co-founder-reveals-why-...

There is no step in the process that would deter any company from taking the ~30 minutes of effort to get the registration details in order. We run a legitimate company that was only seeking to send transactional notifications that our customers specifically requested, and it took 4 rounds of back and forth to get approved. However, each step provided a very clear error code with very specific remedies (e.g. Opt-in form must include language which states…), which would make it a rote process for automation or even manual repetition. In fact, the only thing that I could see which would deter a company which seeks to rely on spam for profit would be if the registration fees were larger than their expected profit (they’re not, thankfully).

I don’t even mean this comment to necessarily be an indictment of the process - it was…fine? I’m just not entirely sure what it’s purpose could be except to collect additional fees for each SMS campaign.

https://www.npr.org/2024/08/31/nx-s1-5077780/extremely-ameri...