A close approximation may be the Amish or Mennonites. It's a difficult life, and not prone to explosive growth.

At first glance that sounds admirable, but the flipside is that it implies Blacksmith knows they're being shady: if you know you're not going to pursue it, why did you invoice the customer in the first place? This sounds less like you're forgiving a charity case and more like you're waiving an invoice because the customer identified it as unethical to begin with.

Even if the faulty product/service never changes, writing those letters can result in savings of hundreds of dollars a year if done right.

I'm a fan of writing actual paper letters, which are (marginally) harder to ignore than emails, and (at least I like to think) carry a bit more moral authority, since I'm making the effort to print and (pay to) send them. In my letter I make it clear what I like they're doing, but reserve most of the rest of the letter to express my displeasure at the things I'm most displeased with.

Often these letters disappear into a black hole. Morbid curiosity leads me to wish for a response, but I'm jaded enough to know that even if they respond enthusiastically to my criticism with promises of change, until they actually change, it's just an empty promise. So at the end of the day, often I just want to vent and move on.

I have to believe that if enough people did this, it would move the needle somewhat. If not, well, at least I have the satisfaction of having done something.

My pet peeve with the NY Times online is that there's no escaping the upsell screen after logging on.

Actually, yes, we would: https://www.kmoser.com/ctscan/

I guess they're so married to the traditional design that they just refuse to add a frame and waist strap to offload the weight to your hips.

I'm also wondering whether/how they include OSes from devices that VICE already emulates, since that could save some work if they want to include OSes of Commodore devices.

Given that it's written in C (and assuming it actually compiles), I'm likely to believe the cross-platform claim.