They're not on hold while talking to an AI. HP has some consumer protection heat in the EU for 15 minutes of hold time regardless of availability, also a US lawsuit of false advertising fir doing the same thing for 20 minutes. Tossing a delay obsessed AI in front of a customer is just as good (tireless upsales and perfectly cycling through nonapplicable TS&R steps).

Imagine how happy airlines will be once they get an AI perfectly tuned for matching the legal maximum customersupport delays for any kind of refund or point reimbursement.

Dehumanizing people with Even more RL Surveillance. The inevitably of it all being tied to red-light/jaywalking/speeding cameras. Advertising Even more invasive "you have 15 speeding fines, contact our legal firm now".

___//_

Even someone who is perfectly safe in their job, knows AI only leads to further enshittification and encroachment of enshittification of real life spaces.

Companies are likely to follow enthusiasts' methods to make moving easier once they stop getting Sweetheart below cost deals.

More like rust, where once it starts it allows the process to speed up. In this case collecting poisons.