Location: The Netherlands Remote: Yes Willing to relocate: Yes, after I got to know the company Technologies: Figma, Adobe CC, InVision, Jira, Mixpanel, etc. Résumé/CV: and portfolio on www.mattszaszko.com Email: szaszkomatyas@gmail.com

Itching to get my hands dirty again after failing to build my own startup last year. Bringing an entrepreneurial mindset to Design and Product work.

On the other hand, this was a very peculiar set of circumstances, very much an edge case. Is it reasonable to expect designers of combat systems to triple check their choices and run more test scenarios to identify and address such edge cases? I'd say yes. However, I think it's unreasonable to expect them to design a perfect system for a highly volatile and chaotic use case such as war.

Try to validate without building, before committing to invest into actually building something as indeed, it has a lot of cost on top of just development. It increases complexity both technically and conceptually.

Been battling a vicious cycle of boom and bust in all kinds of relationships (work, friends, love) where I go out of my way to get approval from the other party only for it not to be reciprocated and leading to burnout and eventual implosion of relationship. It stems from deeply rooted self worth issues and unhealthy strategies to overcome them.

Thanks.

Comments URL: https://news.ycombinator.com/item?id=14290363

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Now chatbots can be used as a content distribution channel (see publishers’ bots), app replacement (Swell is a great example, and they are in the next YC batch, congrats to them), but I’d like to point out how makers miss the point on arguably the largest use case for messaging in the business world today, customer service. Yes, most bots that address this domain can’t live up to the expectation either. And really, just think Job to be Done, the customer wants a quick, accurate and preferably personal reply to their question or issue, it is that simple.

So what we (Bicycle AI) did to make our clients better at this Job is we are fusing human and AI for a faster, affordable and scalable solution for SMEs. I hear you say, wait, isn’t this like Digital Genius, well, nope, we integrate with Intercom for example and we have a team of AI supervisors who approve the answers suggested by our AI.

This means our clients can provide blazing fast customer service for their customers 24/7 and according to their volumes. Simple as that. We use past conversation history and product docs to generate our suggested answers. We can go live pretty fast and can take care of around 60-70% of incoming conversations, escalating the complex cases after engagement.

Aaand, we are in alfa stage with emails.

So when it comes to harnessing automation in customer service, we believe that customers should not be the ones dealing with the rough edges.