You've clearly got no idea and just have an axe to grind. I never once implied a chatbot would be a silver bullet that equates to an experienced agent, did i?

There are several ways a chatbot can work with chat and voice channels. Several companies have done it effectively. To suggest a chatbot is completely useless is baseless and completely ignorant.

Have you considered that in industries such as travel, a snap border closure triggers such an immense spike of enquiries for issues that are being fixed through short term hacks because systems are built on stacks on stacks of legacy applications and covid has broken core assumptions the business logic is built off? And that your company is now so cash poor you cant afford the incredibly expensive market rates that the shut borders have created?

Spare me a response with your naive solutions and accusations that basically amount to 'just fix it' with no tether to reality. You've literally offered no solutions, just misinformed rants.

I think terrible chatbots are also a function of poor product decisions being made in the first place. I believe there is a time and place for them.

Running experiments consistently across them would be quite resource intensive but may be the only option.

I'm wondering if anyone has had similar experiences and any insights around how they did it.

Comments URL: https://news.ycombinator.com/item?id=27967240

Points: 1

# Comments: 5

Edge is the ONLY browser that doesnt consistently freeze my entire computer (and require a hard reset) when I watch Netflix. I have no idea why but its a common issue if you Google it.

For that alone I am glad Edge exists.

Can someone who has experience in a Google Product or UX team explain how these decisions get made?

If i create a folder and share it with others, why would you want to deprecate the ability to view the folder in their own desktop Google Drive folders? Instead it's replaced with Add a Shortcut, which for me on Desktop is not very useful.

Are they intentionally doing this to try and get me to use their browser based Explorer? But I see now advantages in doing so, either for myself or for Google.

Genuinely baffled. Many others have similar experiences too i'm sure. I'm still hurting over the removal of searching for Forum posts.

Comments URL: https://news.ycombinator.com/item?id=23177274

Points: 3

# Comments: 0

My issue has always been, even if write good content how do you distribute it? Otherwise it's stuck on page 20 of Google

I get emails from airlines telling me about all their deals to a continent, then seem to expect me to research all the destinations myself before I can even decide if their deal is relevant to me. In the age of personalisation this just seems so.. vague?

The Product: https://www.getcluey.com/en/explorer/

Once described it as a load balancer for tourists.

It's still a work in progress, the data is not perfect, and it's more of a tool than a product at the moment. But we want to share the concept and trade ideas.

Similar tools have existed in the past but not to this level of detail. The ones we came across in our research were generally vague and seemed to always suggest the same places.

We're new to travel. It's going to be a battle, but we're passionate about the problem we are trying to solve. Travel can be indulgent, but there are a lot of important benefits too. Injecting money into small, local economies. Meeting new people, seeing new cultures - breaking out of the bubbles we can fall into day to day.

Cluey's goal is to allow people to quickly search and compare travel destinations. Looking for places for a balmy beach holiday in October within 7 hours flight of you? Hard but doable. Try to overlay that with popularity, cost, rainfall, safety, activities, language? Hope you have a degree in data science.

Some user feedback we've received: - I thought Armenia was dangerous and war torn, it's not? It looks beautiful. - I was going to fly to the Bahamas but its probably because it's so prominent on American media. I couldn't figure out where in the pacific it's warm without tropical drizzle. Actually there's heaps, a lot cheaper, and a shorter flight.

It's not really going to help you already know exactly where you want to go and do there. It's useful if you have limitations or specific needs. Eg a popular one seems to be young families who only want to fly X hours with their children and would like to see what the options are.

Comments URL: https://news.ycombinator.com/item?id=20900845

Points: 2

# Comments: 1