The domain didn’t expire—my partner was able to renew without having to login, not knowing that my account was “locked, please contact support”ed.

The CEO said it’s out of their hands and the abuse department would take care of it, but he seems to have now offered radio silence. I’m not sure what to do next short of sending a demand letter, or if that would get me anywhere with a FR-based entity, albeit they do have an office in San Francisco…

I had assurances from the CEO, who I reached via text, that if it wasn’t resolved today to text him back. He has now gone dark on me.

I used to love Gandi, but they’re holding my domain name hostage. This doesn’t sound awful until I mention that the nameservers were changed when the account got locked, so I have no access to the domain whatsoever. This isn’t just a domain I’ve done nothing with, but it has my entire life attached to it.

I know they went downhill since they were acquired, but I didn’t think it’d be this bad, obviously.

What can I do? Other than “learn a lesson with backup codes and transfer the domain name.”

Comments URL: https://news.ycombinator.com/item?id=45118689

Points: 47

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