>This solely happened because of mainstream media pressure and significant clients moving or threatening to move away from Cloudflare and the board deciding they don’t need the bad press and loss of customers and nothing else.

Exactly.

I didn't know KiwiFarms existed before it was in the news and trending everywhere, so I don't know a lot about what really went on there in the past years. What concerns me more general with this situation. There is a lot of power in the hands of people able to rile up the mob to de-platform whoever the current very-bad-person of the day is. With the outrage on social media platforms, and then the media pressure from those reporting on the outrage, companies just do the safe, self-interested thing and acquiesce, branding it as some noble act.

It's wrong that whether someone can have a platform, or use a service, or hold a job, is determined not by some kind of objective TOS, but rather whether or not an online mob is demanding their scalp. It's arbitrary, unjust, and has and will harm harmless people.

>We opened a Pandora's box of hate and violence when we created the internet

With the advent of the internet, people's ability to easily communicate with each other was drastically increased. We opened up the ability for us to collaboratively see beyond the official narratives handed down through the media, government spokesmen, and educational institutions. Such a thing is of course abominable to those who desire centralized control over the demos, truth be damned, but I am grateful for it. Technologists should instead oppose anything like what you describe, and build technologies that thwart the efforts of those who wish to limit our ability to communicate with each other.

Maybe it's cause I'm still in the growth stage of my career where there is a lot to learn. I also don't approach it with a heroic idea of changing the world. I just want to do a good job at something useful to make my living.