Most analytics tools have the ability to create segments (for example, you could create a group of users who are part of an account that is not going to renew their plan).

And then they have the ability to send emails and notifications to users in a segment.

I wonder how much companies are running agents with access to their analytics tools, and letting them build their own campaigns.

I asked ChatGPT to design a campaign to reduce churn for a SaaS like Grammarly, and it came up with a very similar idea.

I gave my old iPhone X to my father who's still using it, 9 years later, with software updates to iOS.

Compare that to the Google Pixel 2 (which came out in the same year), got it's last software update 3 years later.

As a practical example, in the UK, on average a young g child lives 1.7miles away from their school.

That is an easily walkable distance for most children, yet lots of parents choose to drive it because they feel the streets aren’t safe to walk on in rush hour.

If by redesigning streets to make active travel more appealing, you could reduce the number of cars on the school run by 10%; it would improve the traffic situation for the ones who still need to drive. Win-win

Designing a city that helps people make those journeys car free, makes it better for the 10% of journeys that do need to be made with a car.

This gets to one of LLMs' core weaknesses, they blindly respond to your requests and rarely push back against the premise of it.

I often regret in my career not pushing back more on "requirements" that ended up requiring a more complicated app, whereas the customer would have been happier with a simpler solution.

If I (a British citizen) flew from London to New York, then on to Chicago; I'd expect to go through customs when I arrived at New York, but not when I arrived at Chicago.

What you’re describing sounds like it was the customs check. Pre-brexit, if you were arriving from the EU, then there was no customs check since we were all part of the same customs union.

The usual flow is

immigration check -> baggage collection -> customs check

I often regret in my career not pushing back more on "requirements" that ended up requiring a more complicated app, whereas the customer would have been happier with a simpler solution.

Probably about 1% of the cost of the humans though...

>Kiosk based stuff is great until it fails. Spend an hour in the checkin area of a major airport and you'll see any number of interesting failure modes.

A robot would be less reliable than a kiosk, so if you're going to have some kind of machine replace the human, you might as well have a kiosk.

The ideal model (IMO) is a hybrid model, where you have lots of kiosks for the 90% of cases where there are no issues, and a few humans on standby to drop in and assist people who are having issues.

Or better yet, do away with the check in desk, and let people check in on their phone (some hotels already do this, and you tap your phone on the door to unlock)

Doing the sending myself wouldn't improve my digital sovreignty, which is my primary motivation.

What I do is use gmail with a custom domain, self host an email server, and use mbysnc[1] to always be downloading my emails from gmail. Then I connect to that email server for reading my emails, but still use gmail for sending.

It also means that google can't lock me out of my emails, I still retain all my emails, and if I want move providers, I simply change the DNS records of my domain. But I don't have any issues around mail delivery.

The hotel reception use case seems ridiculous though, if you get rid of a human receptionist, you lose the human element of the check in process, which people like. If you're getting rid of the human and losing all the benefits of that, then just replace it with a kiosk (or mobile check in), which will do a far better job than a robot.

When people talk about a national ID system, they're often talking about some form of "authorization", i.e. proving that you are entitled to certain things.

There currently isn't a system in the UK that can definitively prove that you have access to every service. For example, even being a British citizen and having a British passport doesn't automatically entitle you to access the NHS.

[1] https://www.gov.uk/government/publications/identity-proofing...

02 dialling codes are used in more than just London; Northern Ireland and Coventry phone numers start with 02 for example.