Not true.

Implying there is a "gushing torrent" of pro AI narrative is bizarrely out of touch. We both know this isn't true.

Your contract doesn't have an SLA. If you are important enough, you can certainly negotiate one - and it will be far more expensive than your prosumer subscription.

And even then you will not get a 1:168 or 1:720 SLA like you are expecting - that's simply ludicrous and totally out of touch with every reality. Even if you were a lucrative enterprise customer (which you are not) they'd tell you to get lost.

> If there is a hole in the street and you fall down it, you wouldn't expect a refund just for the 1 second

Actually, you wouldn't get a refund at all unless you suffer damage or injury, which is an high bar to prove in court and a totally separate ball game.

I think Anthropic is past this point. They are trying to get to profitability. They literally don't have enough compute to serve their demand.

OpenAI on the other hand I can totally see doing this. They need to gain marketshare and gain it fast or they're screwed.

Models needed a lot more steering a few months ago, now they need a lot less.

we are in the "millennial lifestyle subsidy" era for AI where companies ruthlessly undercut each other in an attempt to win marketshare, before then ratcheting up prices

This is bizarrely out of touch. It would be a courtesy but it's not a "reasonable expectation" at all.

At best you could maybe reasonably expect a prorated refund for the time of unavailability, but then Fable was still available.

Needless to say, none of the new models have worked well for him, and he refuses to remove the "tweaks" or update his style of communication, which is obviously breaking the experience.