I was surprised that our auditors wanted to re-do Soc 2 for our second product rather than just apply it to the company.

Your use-case: enormous mailing list, but only a small % you consider valuable is one where our pricing actually ends up being competitive with monkey themed newsletter tools but you get way more.

Pricing is definitely as much art as science, and over ~$1000 a month we can consider what’s unique about your business in your plan and do something custom.

Aspirationally, we want renewing customer.io to feel like it’s your easiest decision every month. Feel free to email me —- colin [at] customer.io if you want to connect about your use of the product.

Looks like you decided not to raise money for Tier. The bootstrapper program gives you access to Customer.io for a year for free - https://customer.io/startup-program/bootstrapped/.

I hope you give it another look!

Good luck with the next steps for Pipebird.

https://www.salon.com/2019/08/28/right-wing-journalist-andy-...

From a local Portland journalist covering the protests:

https://twitter.com/alex_zee/status/1302284883625046016?s=21

“ Not that I want to legitimize this @reason piece, but I have filmed copious moments of ppl throwing things at police/vandalizing bldgs/etc & have never been told I’m not allowed to film. I have never heard of the so-called “IPC.” The lack of sourcing in this story shows.”

https://twitter.com/alex_zee/status/1302295695194386432?s=21

“ Also, worth noting that this piece is by Nancy Rommelmann. Background:

https://www.portlandmercury.com/blogtown/2019/01/11/25469480... “

Customer.io helps web and mobile apps send emails, push notifications, and SMS through great APIs and an easy to use interface to deliver a great experience for users and customers.

https://customer.io/careers/

We've been around since 2012, have a team of 61, and are profitable.

Currently Hiring:

- Mobile Engineer (Help us establish our mobile focused team!) : https://boards.greenhouse.io/customerio/jobs/2293143

- Engineering Managers: https://boards.greenhouse.io/customerio/jobs/2309147

( and the type of recruiter who would be reading hacker news - https://boards.greenhouse.io/customerio/jobs/2302287 )

We recently learned that’s not quite right and added in salaries for our support team and site reliability engineers and it’s 75% gross margin.

The definition absolutely matters and it would have been great if they stated an opinion.

We’re working to make Customer.io the default choice for any internet business to deliver great, automated customer experiences at scale. Customer.io is used by over 1200 businesses to create continuity after a person leaves a website or mobile app. Every message (receipts, win-backs, and on-boarding) across every channel (email, push, sms and more) can be managed and measured in Customer.io.

Front End: Ember.js https://boards.greenhouse.io/customerio/jobs/1698749

Back End: Golang https://boards.greenhouse.io/customerio/jobs/1608568

Site Reliability Engineer: Google Cloud https://boards.greenhouse.io/customerio/jobs/1605977

It photographed really well which is why I stayed there, but the bedding was terrible. The worst of any Airbnb experience and it’s part of why I generally choose hotels for short stays now.

This rental had cheap pillows, linens that felt like sand paper, and the comforter was bare sandwiched between a large sheet. Towels were tiny and cheap motel quality. I was really disappointed. Hopefully their other locations are better than this one. I personally wouldn’t go back.

I filled in their after-stay survey and never heard a response.

For our company of 30 people (I'm CEO), we're committed to being remote-first (we still have 5 people colocated at the HQ). However, the HQ is not our center of gravity. We've hired and promoted people who are not in or near HQ. They are Directors and VPs and the lead fully distributed teams. My goal is for us to provide more opportunity, give you more interesting work to do, and help you advance your career relative to other opportunities you might find where you are.

There's no way it's the same as being colocated in the bay area, but overall we think we can provide a more fulfilling life both inside and outside of work.

Comments URL: https://news.ycombinator.com/item?id=14862710

Points: 4

# Comments: 0

There's probably no way for Uber support to see what's happening in their sendgrid account and this was probably failing silently. Uber's app was attempting to send the password reset email, but your email was on the suppression list and delivery was stopped before it was attempted.

Comments URL: https://news.ycombinator.com/item?id=9779425

Points: 7

# Comments: 0

We're hiring for a few different roles:

Head of Product (Remote) http://grnh.se/crqpm0

Scaling Engineer (Remote) http://grnh.se/1ia7yk

Front End Engineer - Ember.js (Remote) http://grnh.se/2ckgoy

Account Exec for New Business (Portland) http://grnh.se/g7tqpw

About Customer.io

Customer.io is a messaging platform that helps companies communicate better with their users. Developers do a simple integration that allows marketers to send email messages based on what people do or don't do in a web or mobile app. Our customers include DigitalOcean, Shutterstock, Olark and over 580 others.

The company started in NYC in 2012 and moved headquarters to Portland, OR last August. We're a geographically distributed team of 13 people.

If any of the positions seem interesting, please apply through the site. If you have any questions, you can always reach out - colin at customer dot io.