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SUBJECT: Firmware Release & Ongoing Security Measures

Dear Zero Owners,

March 25th Firmware Update (BMU V20)

On the morning of March 25th, as part of our ongoing improvements, we released a firmware update for select 2022+ Zero models that improves the accuracy of the battery state-of-charge and range display. This update addresses a condition where, over time, the system could overestimate available charge, which in rare cases could lead to the motorcycle shutting down before the display reaches 0%. Following installation, some riders may notice a lower battery percentage or reduced range estimate. This is expected and reflects corrected, more accurate readings — actual riding range is not affected.

See details at zeromotorcycles.com/firmware.

Ongoing Security Enhancements

Separately, we recently became aware of potential issues in our motorcycles’ firmware and are taking steps to address them with your safety and security in mind. This work is ongoing, and we remain committed to strengthening system protections across our platform.

We understand how important trust and dependability are when you ride. Thank you for your continued support.

Sincerely,

The Zero Motorcycles Team

I don't think we should call presentations visionless or fault them for wanting to solve this UX nightmare.

And then they'll act so surprised when the populists without a plan show up and win the national elections.

I just want to add that in addition to peculiar web design, Japanese websites have a way of assuming architectures or usage patterns where servers need to sleep or do some kind of scheduled job, which is really weird for people used to sites that need to account for a range of timezones or 24/7 availability (unless there is a pre-announced downtime that exists as a one-off thing). I know at least three websites off the top of my head that go down for "maintenance" at an exact scheduled time for hours every day, assuming that users would never want to access them overseas during those times (actually, one of those three doesn't even announce the reason, it just returns "server failed to respond" errors until it's time to "open up" for business again). Many services work fine, but at least a quarter to a half of Japanese web services are awful even though they eventually work if you can strangle yourself into making it work. The floor for Japanese web services is way below the floor for American ones. Those sites can get really mindnumbingly bad both on the front end and back end. I'm not sure what the cause is, but it must be a variety of factors. If tech-savvy users can't even make it work, I feel really bad for the struggling elders forced to use those sites.

Yes, this blog post is meant to be whimsical and tongue-in-cheek because the post takes itself too seriously by pretending like one user leaving to another platform (for 2 years GASP!!) with a big scary countdown timer is a credible threat to a multi-trillion dollar company. The real part of the post is the request and complaining about the bug.