I hadn’t considered that someone would want to see screenshots of the application on the landing page since they can just log in and interact with it themselves. But clearly, this was a gap.

> I've got links to my help center. You're asking me to throw out everything to start fresh on a platform with almost no information.

It is possible to automatically import a help center from Zendesk or Mintlify. Content is re-hosted and links are rewritten so everything links internally the way it does on your existing help center. As you’ve pointed out, this should be communicated more clearly.

> Don't build your own, update your users' existing sites.

I had considered this initially but it didn’t fit my initial use case at the time. But I think it’s worth me reviewing this because I can see how this would be less friction when getting started, and also less perceived risk when choosing whether or not to adopt a new tool.

Again, genuinely appreciate the feedback :)

We were finding it too much work to keep our Zendesk help center up to date as our product kept changing, so I built DocCharm — it keeps a help center up to date automatically by watching PRs as they land in your GitHub repository. It suggests updates (with AI) to existing articles, or drafts entirely new ones if nothing appropriate exists yet.

Everything goes into a review queue first, so a human always checks (and can optionally edit) before anything publishes. In practice this has proven to be a pretty slick workflow (in my opinion anyway, but not only!).

We’ve been using it at my main job for a while now and it’s a big time saver. It’s also gaining some traction with other companies in the same investor portfolio. My sales process so far has been high-touch outbound. This probably won’t scale in the long run, but I’m hoping to learn as much as I can by nurturing all of the initial relationships. If you run a business with a help center that’s drifting out of date, email me and I’ll comp your first couple of months. Email is in my HN profile.

Both Zendesk and Mintlify help centers can already be automatically imported into DocCharm. If you use a different help center, let me know and I’ll get it automatically imported one way or another. I've also implemented some support for theming, so you can keep your own branding.

The tech is essentially the same that I use for most of my work (and it's not a differentiator, but we're all tech-curious here):

- Haskell/Yesod

- NixOS

- SQLite with Litestream (db per tenant; backed up on both Hetzner and Cloudflare; encrypted)

- Sentry for error reporting

- Stripe for billing

- Healthchecks.io as a dead man’s switch

- Prometheus and Grafana for telemetry

- Resend for transactional email

There's plenty still to do on the roadmap, but this is already working nicely and providing value as is. I'm not building in the open, though what I prioritise will naturally be heavily guided by the needs of the earliest users.

WDYT?

Comments URL: https://news.ycombinator.com/item?id=48995507

Points: 7

# Comments: 2

Another complete lie, constantly perpetuated by Z-patriot zombies. And if you actually read the source you linked to, you would see that most of the antagonists of the clashes on this day were russians. They came from russia, or from russian-occupied Moldova, specifically to try to destabilise southern Ukraine.

---

Here, I have something for you.

https://imgur.com/nuAM1sy

This is the first medal I received from the Ukrainian military for volunteering and supporting them as they destroy the terrorists that you support.

https://imgur.com/7wILMO1

This is the second medal I received from the Ukrainian military for volunteering and supporting them as they destroy the terrorists that you support.

https://imgur.com/6bboPxH

This is the third medal I received from the Ukrainian military for volunteering and supporting them as they destroy the terrorists that you support.

The lies you continue to spread on this website are the best inspiration for me to go for my fourth medal. So, in a way, thank you. Thank you for encouraging myself and others to continue helping russian invaders to meet their fate, blown to pieces, left rotting on a Ukrainian field under the harsh sun, their corpses feasted on by wild dogs. Surely you've seen enough videos of exactly this happening. Ah, the miracle of modern technology.

---

Rest assured — as I do — that nothing you say here actually changes the trajectory of this war that your country launched against Ukraine. You will never reach the Ukrainian city of Odesa. And you will be forcibly removed from Crimea.

I see it with my own eyes.

Your attacks on the people I care about dearly are routine. Every fucking day, you scum try and kill us.

Seeds in your pocket. Go to the front.

I’ll tell you what. Give me your address and I’ll send you a postcard from the Ukrainian city of Odesa, where the Ukrainian flag flies proudly on every street, and where your terrorists will never reach. Because Odesa is Ukraine forever. Kherson is Ukraine. Kharkiv is Ukraine. Kyiv is Ukraine. Donbas is Ukraine. Crimea is Ukraine.

Go to the front.

We’ve seen you here before, and we’ve called out your bullshit before.

Go to the front Ivan. Put seeds in your pockets.

Anyone can look at your comment history and see that you are here to antagonise, and to spread disinformation in service of the russian regime and its leading war criminal.

This forum is meant to be for substantive discussion primarily about the intersection of technology and things that people in STEM would be intellectually curious about.

This forum is not for spreading lies as you have been doing for so long.

https://doccharm.com/

If you want to give it a try, email me and I'll comp your first two months and help you get started.

In this case, I believe I am substantially more up to date with both Ukrainian and Polish politics than you are. From your comments, it appears your knowledge on the topic is superficial at best.

https://en.wikipedia.org/wiki/Molotov%E2%80%93Ribbentrop_Pac...

I’m so fucking embarrassed to be Polish and hear this populism bullshit from Nawrocki and any other compromised russian shill.

You know who killed our people? The fucking russians. Remember when the bad guys came from Berlin? The other bad guys came from Moscow. Don’t forget that.

———

For anyone unsure what this throwaway account is talking about: when he says “not too long ago” in a discussion about a war that is happening literally today, he’s talking about 1943. If this isn’t a bad faith argument from an antagonist, then I don’t know what is.

https://www.destroyallsoftware.com/screencasts/catalog

Long compile times can be an issue, but it’s an issue that can be managed.

Would I scrap Haskell in favour of Python, now in the age of agentic coding?

No. No I would not.

The business side of programming puts food on the table for tens of millions of people.

"…You're absolutely right!"

It's… like… not that simple.

Indeed, the lord works in mysterious ways.